Privacy Policy
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Caviar Realty Pty Ltd and its related bodies corporate (“we, our, us”) recognise the importance of protecting the privacy and rights of individuals in relation to their personal information. This document is our privacy policy, and it explains how we collect, use, and manage your personal information.
What is your personal information?
When used in this privacy policy, the term “personal information” has the meaning given under the Privacy Act 1988 (Cth). In general terms, it is any information that can be used to personally identify you. This may include your name, address, telephone number, email address and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What personal information do we collect and hold?
We may collect your name, mailing or street address, email address, telephone number, age or date of birth, profession, occupation or job title, and any additional information relating to you that you provide to us directly through our website, or indirectly through your use of our website or online presence, through our representatives, or in connection with the services we provide. We may also collect information that does not personally identify you, such as anonymous survey responses or aggregated data about website usage.
How do we collect your personal information?
We collect personal information directly from you unless it is unreasonable or impracticable to do so. Collection may occur through:
- Your use of our website and online platforms;
- Telephone, letter, email, or in-person communication;
- Conversations with our representatives;
- Completing forms, applications, or contracts;
- Entering promotions or requesting information;
- Providing feedback or making a complaint.
We may also collect personal information from third parties, including:
- Credit reporting agencies, government entities or law enforcement;
- Your authorised representatives (such as lawyers or accountants);
- Publicly available sources; or
- Other organisations where you have provided consent.
Cookies
When you visit our website, we may send a “cookie” (a small data file containing a unique ID number) to your device. This allows us to recognise your browser and track usage for analytical purposes. Cookies do not collect personal information. You can configure your browser to reject cookies, although this may limit website functionality.
We may also log IP addresses to assist with managing and improving our website.
What happens if we can’t collect your personal information?
If you do not provide personal information:
- We may not be able to provide requested products or services, or not to the same standard;
- We may not be able to inform you about services, offers or promotions; or
- Your online experience may not be as functional or personalised.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information to operate our business and deliver professional real estate services. Specifically, we may use your information for purposes such as:
- Providing sales, leasing and property management services;
- Responding to enquiries;
- Processing applications and payments;
- Managing business operations;
- Conducting marketing, development, and customer research;
- Updating client records;
- Handling feedback or complaints; and
- Complying with laws or lawful requests from authorities.
To whom may we disclose your information?
We may disclose your personal information to:
- Our employees, contractors, and related bodies corporate;
- Third-party suppliers who provide administrative, IT, or marketing support; and
- Other organisations where you have given consent or where required by law.
We may share information within the Caviar Realty group in Australia to enhance business operations.
Direct marketing materials
We may send you marketing communications about our services, listings, or offers that may be of interest to you. These may be sent via mail, SMS, or email. You can opt out at any time using the unsubscribe links provided or by contacting us directly.
How can you access and correct your personal information?
You may request access to your personal information by contacting us. We will provide access within a reasonable time and may charge a small administrative fee. If you believe any of your personal information is inaccurate or out of date, please contact us to request a correction.
What is the process for complaining about a breach of privacy?
If you believe we have breached your privacy, please contact us with full details so we can investigate and respond. We will handle your complaint in line with our standard procedures and in accordance with the Australian Privacy Principles.
Do we disclose your personal information to anyone outside Australia?
We may disclose limited personal information to overseas third-party service providers (for example, for secure data storage or IT support). By using our services, you consent to this. We take reasonable steps to ensure that any overseas recipients comply with privacy obligations similar to those under Australian law.
Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, due to the nature of the internet, we cannot guarantee the security of online transmissions. Any information you send to us over the internet is at your own risk.
Links
Our website may contain links to third-party websites. Caviar Realty is not responsible for their privacy practices or content. We recommend you review their privacy policies before providing any personal information.
Contacting us
If you have any questions or concerns about this privacy policy, please use the contact information on our website.
Changes to our privacy policy
We may update this policy from time to time. The latest version will always be available on our website. This privacy policy was last updated on 17 October 2025
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